Refund policy

At Phoenix Bae Naturals, each product is carefully prepared and packaged with quality and hygiene in mind. Due to the personal nature of skincare, body care, and cosmetic products, we are unable to accept returns or exchanges on opened or used items for health and safety reasons. However, customer satisfaction is important to us. If there is an issue with your order, such as damage, incorrect items, or concerns regarding your purchase, please contact us within 7 days of delivery. Each situation will be reviewed individually, and we will do our best to provide a fair resolution. Please include: - Your order number - Photos of the issue (if applicable) - A brief description of the concern Thank you for supporting Phoenix Bae Naturals.